How are you? I hope you are doing great. Sorry for the delay getting back to you!
Please see below for my comments.
I think your guide service was excellent. The tour guide that impress me the most is Sherry Lee and none impress me poorest.
I think the driver service was excellent.
Overall, the hotel service and their breakfast is good. However, the best one is at Guilin Yi Royal Palace and the least likable one is Shanshui Zhongtain International Hotel Zhangjiajie.
The memorable meal is with you and tour guide in Guilin. Both of you make us feel home and the meal was excellent. We were very impressed 'having you' take your time to spend with us. Especially. when you attempt to help us with the trip by listening to our additional request, even when it's not possible to change the trip. This is not someone can do for tourist folks like us, wanted to change the trip last minute. So "thank you very much" both my dad and I have lovely time.'
The reason we choose you to be our tour operator is the remarkable service you had provide and the impressive cost of the tour. I have had shared my trip to my friends and family and they were very impressed and wanted your contact information. Definitely, they will choose you to be their tour operator for their holiday.