Comment on our service from Ms. MOHANA JAYABALAN, Singapore
I am pleased with your tour company and services that I have recommended you, Gina and your contact details to a family friend in Singapore. They will contact you when they are planning their trip to China. I am hopeful that you will look after them
I have now arrived home from my holidays and back in Australia to work yesterday.
Firstly thank you for assisting me for months to plan my trip to China and making it a memorable holiday. Even missing my flight is memorable , even though I will not repeat the mistake again and I will try not to arrange any midnight flights :)
Secondly I want to personally thank Cathy our tour guide and driver Wong ( happy Buddha as what we called him ) in Beijing. After a sad night in the plane , they both made us smile the whole time during our stay in Beijing. We were happy with their customer service.The great wall was great but the weather was not too great . It was quite misty and the view was not too visible. But we enjoyed every moment.
Thirdly in Xian, on the other hand we were very happy with the accomadation . I noticed when we were picked up from Xian airport, that there was a change in the hotel and I was not informed. But when we checked in to our room we were very happy with the accommodation , Breakfast Buffet, service of hotel staffs and amenities in the room .We will highly recommend this hotel to anyone. As for the tour guide and driver, they were fine but we did not receive the attention as what we got from Cathy and Wong. They were very reserved. I think they still need more experience to cater to tourist. Sarah took us to places of interest and I loved Xian.
There was nothing to complain about , but just good memories. Shanghai was on our own and we had no problem with the airlines , China Eastern Airline was good. Shanghai was an easier place to communicate in English than Beijing and Xian.
We could manage touring on our own in Shanghai as more people can speak English and the Big Bus was very helpful for independent tours. The hotel we stayed was Broadway Mansion Hotel . It was in a wonderful location and highly recommended.
The most important highlight for me was to do this trip with my MUM . That was an amazing experience.
Lastly , I am pleased with your tour company and services that I have recommended you, Gina and your contact details to a family friend in Singapore. They will contact you when they are planning their trip to China. I am hopeful that you will look after them
I have given you all my feed back and will keep in touch.