Comment on our service from Mr. TAN RONNY, Malaysia
I enjoyed my tour in Guilin and thanks for your organization.
Thank you for your email. I enjoyed my tour in Guilin and thanks for your organization. I am happy to let you know my comments and suggestion for you to improve your service in the future.
This is the summary for the seat-in-coach tour:
-. Tour Guide : Good
-. Itinerary: Good
-. Tour arrangement (pick up at what time, by who, etc): Need improvement. I need to call Mr. Zhang to check what time they will pick me up on the next day. They can simply send me a text message and call me to double confirm. That would be very nice and firm.
-. Tour passengers: Neutral (it's because on the day 2 and day 3 the tours were mixed with Chinese speaking so that the tour guide had to speak in two languages, and therefore they spoke very fast and sometimes unclear)
-. Food: Good
That's all from me. I hope you find them useful.